Terms & Conditions

Wood Auto Supplies Ltd, November 2021


Quotations do not constitute an offer and shall not be binding until an order has been placed and accepted.

An order constitutes an offer by you to purchase the Goods in accordance with these terms and conditions. You shall be responsible for ensuring that the terms of your order are complete and accurate.

Your order will only be deemed to be accepted when we issue a written acceptance of your order, at which point a legally binding contract will be formed.

The Goods

Any samples, drawings, descriptive matter, or advertising produced by us and any illustrations contained in our catalogues or brochures are produced for the sole purpose of giving an approximate idea of the goods described in them. All Original Equipment and Vehicle Manufacturers’ names and part numbers are used for reference purposes only. They shall not form part of the Contract or have any contractual force.

Carriage – UK Orders

Orders outside of our local van delivery areas with dispatch values under £100.00 will incur a delivery charge of £7.50 and will be sent on a next-day delivery service. Please note this is not guaranteed and items can take up until 7pm to be delivered the following business day. Scottish Highlands and UK offshore destinations are a two-day delivery service.

Our preferred carrier is currently DPD.

5pm Order Cutoff

It is our aim to despatch all orders placed up to 5pm on the same day via our preferred carrier. Please note that alternative carriers may have an earlier daily cut-off time.

Free Delivery

Deliveries with dispatch values over £100.00 will be sent carriage paid on a nextday delivery service.

Products weighing over 30kg

Individual products weighing over 30kg cannot normally be dispatched via a next-day parcel service. We reserve the right to make an additional charge when shipping these heavy items. We will let you know of this charge when we accept your order, and will give you the opportunity to cancel should you so wish.

Premium Delivery Services

The following premium delivery services are available through DPD:

Before 10.30am
Before 12pm
Saturday delivery
Saturday before 10.30am
Saturday before 12pm
Sunday delivery

Premium delivery services are also available through other carriers. Please contact us for more information.

Carriage – International Orders

Orders to be delivered outside the UK will be subject to additional delivery charges. Please contact us prior to submitting your order to obtain further details.

Carriage – All Orders

Multiple Orders

We reserve the right to make an additional delivery charge for multiple orders delivered to the same location. We will always endeavour to consolidate shipments, but this is not always possible if your earlier order has already been processed and packed.

If you are a business

If you are a business then you acknowledge that all delivery dates are estimates and we shall have no liability for any failure to meet such anticipated delivery dates.

If you are a consumer

If you are an individual and are not acting in the course of your business, then if we miss the anticipated delivery date then you may cancel your order straight away if:

  • we have refused to deliver the goods;
  • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  • you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do not wish to cancel your order straight away (or do not have the right to do so) then you can give us a reasonable deadline for delivery and you can cancel your order if we do not meet that deadline.

If you have cancelled the order due to late delivery and the goods subsequently arrive, then you must return them to us at our cost. Please contact us to organise this.

Title and Risk

The risk in the goods shall pass to you on completion of delivery. Title to the goods shall not pass to you until the earlier of:

  • we receive payment in full (in cash or cleared funds) for the goods; and
  • you resell the goods, in which case title to the goods shall pass to you immediately before the time of such resale.

Until title to the Goods has passed to you, you shall:

  • store the goods separately from all other goods held by you so that they remain readily identifiable as our property;
  • not remove, deface or obscure any identifying mark or packaging on or relating to the goods;
  • maintain the goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
  • notify us immediately if any steps are taken, threatened or proposed in respect of any insolvency proceedings against or in respect of you; and
  • give us such information relating to the goods as we may require from time to time.

Subject to the provisions below, you may resell or use the goods in the ordinary course of its business (but not otherwise) before we receive payment for the goods. However, if you resell the goods before that time you do so as principal and not as our agent.

At any time before title to the goods passes to you, without limiting any other right or remedy we may have, we may at any time:

  • require you to deliver up all our goods in your possession which have not been resold, or irrevocably incorporated into another product; and
  • if you fail to do so promptly, enter any of your premises or of any third party where the goods are stored in order to recover them.


The price of the goods will be set out in your order, or if not set out therein in our price list in force at the time you place your order. Our prices can be viewed on our website at any time. Our prices may change at any time, but price changes will not affect orders that you have already placed. These prices exclude VAT.

The prices for the goods exclude delivery costs, which will be added to the total amount due.

It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices as part of our despatch procedures so that, where the goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the goods to you. If the goods’ correct price is higher than the price stated on our website, we will contact you to tell you and wait for your instructions.

Unless you have an approved credit trade account with us, you must make payment for the goods in advance by credit or debit card, direct bank transfer, cheques or Paypal. We must be in receipt of cleared funds before an order will be dispatched. If you have a trade account with us, then the terms of that trade account will apply. We may alter or remove credit limits from any trade account at any time without needing to give any reason for doing so.

If you are a business and fail to make payment of any amounts due to us, then we shall be entitled to charge you interest on the overdue amount at the rate of 4% above the base rate of National Westminster Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

Exchange items

Certain goods are sold on an exchange basis. Where you order an exchange item you will be required to pay a surcharge, which will then be refunded to you upon receipt of your original item.

Your original item must be complete and of the same type as the exchange item. Original items which are mechanically damaged or dismantled will not be accepted.

For example where:

  • Unit has been dismantled.
  • Unit has missing parts or subcomponents.
  • Unit has severe impact damage.
  • Unit has been modified to fit.
  • Unit has severe corrosion.
  • Unit has severe water or oil ingress.
  • Unit has shaft discolouration.

Returns Policy

This section only applies if you are a consumer.

You may cancel an order for goods at any time up to the date 14 days after the day you receive the goods from us. To cancel your order please fill in the online cancellation form at www.woodauto.com/pdf/cancel.pdf or simply contact us giving your order number as a reference and let us know that you wish to cancel.

If you cancel an order and have made any payment in advance, then we will refund these amounts to you, together with any delivery charges. If we have already dispatched the goods to you, then you must return them to us at your own cost. Please contact us, and we can organise for our courier to collect the goods from you and we will deduct the carriage costs from your refund.

Where you are not a consumer, or if the 14 day period has expired, then you may still return the goods back to us within 28 days of purchase provided that:

  • they were not bespoke or a special order;
  • they have not been fitted; and
  • they are returned in a resalable condition.

If these conditions are not met, we reserve the right to make a handling charge of up to 25% of the goods value to cover the cost of testing and repackaging for returning the item into stock.

Faulty Goods

Where you are a consumer, you have legal rights in relation to goods that are faulty or not as described. We are under a legal duty to supply goods that are in conformity with this contract. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

All new and refurbished goods are guaranteed for a period of 12 months from the date of purchase against defects due to faulty material or workmanship. However, this guarantee does not apply to any defect arising from:

  • fair wear and tear;
  • wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
  • if you fail to operate or use the goods in accordance with the user instructions;
  • any alteration or repair by you or by a third party who is not one of our authorised repairers; and
  • any specification provided by you.

This guarantee is in addition to, and does not affect, your legal rights in relation to the Goods that are faulty or not as described.

If you are a consumer and you believe the goods are faulty, then please contact us to organise for the return of the goods to us so that we can inspect them. The cost of any return shall be paid by you, but we will refund this if the goods are found to be faulty.

Where you are a business:

  • you must give us notice in writing within a reasonable period of discovery that the goods are faulty; and
  • you must give us opportunity to inspect the goods; and
  • you must return the goods to us at your own cost, and we will, at our sole discretion, repair or replace the defective goods or refund the price of the defective goods in full.

Where you are a business, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from this contract.

If we find that the goods are not faulty then we will contact you to let you know and offer to return the goods to you. If you do not contact use within 28 days of such offer then we will be entitled to dispose of any such unclaimed goods.

Our liability

We do not exclude or limit in any way our liability for:

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 and by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
  • breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 and sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
  • defective products under the Consumer Protection Act 1987.
If you are a consumer:

If we fail to comply with the contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

If you are a business:

We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract.

Our total liability to you in respect of all other losses arising under or in connection with this contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the goods.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this contract that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If such an event takes place that affects the performance of our obligations under these Terms:

  • we will contact you as soon as reasonably possible to notify you; and
  • our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control.

How we may use your personal information

We will use the personal information you provide to us to:

  • provide the goods;
  • process your payment for such goods; and
  • inform you about similar products or services that we, or members of our group of companies provide, but you may stop receiving these at any time by contacting us.

You agree that we may pass your personal information to credit reference agencies and that they may keep a record of any search that they do.

In the event of an unpaid account or disputed account, we will instruct our appointed debt recovery agents/solicitors to proceed with the necessary course of action to retrieve any monies due to our Company without prior consent from the customer. Only information held that is relevant to the matter in hand will be passed to our appointed third party agents.

We will not give your personal data to any other third party.

Other important terms

We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

This contract is between you and Us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms are governed by English law. We both agree to submit to the nonexclusive jurisdiction of the English courts. However, if you are a consumer and are resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a consumer and a resident of Scotland, you may also bring proceedings in Scotland.

Information about us

Wood Auto Supplies Ltd is a company incorporated in England and Wales with Company Registration Number 00851509. Our registered office address is at Colne Road, Huddersfield, HD1 3ES. Our VAT Number is GB123 3418 49.

Contacting us

Wood Auto Supplies Ltd, Colne Road, Huddersfield, HD1 3ES, United Kingdom. Tel: +44 (0)1484 428261 Email: sales@woodauto.com

Wood Auto Supplies Ltd, Meadow Works, 220 Cocker Road, Walton Summit Centre, Bamber Bridge, Preston, PR5 8BP Tel: 01772 695000 Email: preston@woodauto.com

Wood Auto Supplies Ltd, Unit 270B, Queensway South, Team Valley Trading Estate, Gateshead, NE11 0SD. Tel: 0191 341 0341 Email: newcastle@woodauto.com