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FREQUENTLY ASKED QUESTIONS


My Account | Searching | Account Orders | Credit Card Orders | Export Orders
Technical Problems | Special Requirements

My Account

Do I have to log on each time I visit?
No, the site will remember your account details and you will be automatically logged on at each visit.

Do I lose my basket if I leave the site?
No, if you are an account holder and logged in. The site will keep your basket until you either place an order, or explicitly delete the items. You can even disconnect from the Internet and return the next day, and your basket will be recovered.

Can I apply online for an account?
No, because we are providing a credit facility to your company, we need to perform credit checks and verify details of your application. Therefore, you need to complete the paper-based account form and you will be provided with your login details when this process is complete.

Can more than one person log onto an account?
Yes, although they will both share the same basket.

Are the prices shown specific to my account?
Yes, if you are logged in the prices you see are specific to your account. The site will also show any special pricing terms you have agreed with us. If you are not logged in, the prices you see are recommended retail prices.

How often is stock availability updated?
At present, stock information is uploaded daily. However, we will increase the frequency as more orders are placed via the site.

How often is information updated?
Information on the website is updated daily.

I believe my account information is incorrect, what do I do?
Please Contact Us and we will look into it immediately.

Searching

What does your search engine look at?
The site search engine looks for matches against:
- Wood Auto Components
- OEM and Competitor Cross References
- Unit Breakdowns
- Vehicle Models

How large is your online product range?
Our site currently lists over:
- 30,000 components
- 5,000 new, outright units
- 200,000 cross references
- 35,000 unit breakdowns

Do I need to include any punctuation or spaces?
The search will strip out all spaces and punctuation characters.

Is the search case sensitive?
No, the search is not case sensitive.

Do I need to enter a full reference?
No, the search engine will search for partial matches. Searches will be done against the start of references, for example:

Search Query: 11050 Search Results: 110500 Not Found: 211050
11050523 200110502


I believe some product information is incorrect?
Please Contact Us and we will look into it immediately.

Account Orders

What is the latest time I can place an order for next day delivery?
Please try to place your order as early as possible. Our order cut-off time is 5.00pm. However we cannot guarantee it will leave the same night if we receive the order after 4.30pm.

I want my order sent by first class mail. How do I change this?
Please add any special delivery requirements (e.g. first class post, saturday delivery, etc) in the order comments field. We will amend the delivery charges on your invoice.

Why don't I receive email confirmation of my order?
You have not entered an email address under your account details, or the address is incorrect.

Credit Card Orders

What credit cards do you accept?
We currently accept Mastercard, Visa, Visa Delta, JCB Cards, Switch, Visa Electron, and Visa Solo. We do not accept American Express at this present time.

Do you store my credit card details?
No, we use a third-party payment company called Worldpay for your protection and ours. Worldpay are responsible for processing your credit card details on their secure server. We never receive your card details, we are only told informed if a transaction is successful.

Export Order

I am an export customer, can I use the site?
Yes, export customers can place orders in exactly the same manner as domestic customers. However, your delivery costs and taxes will not be calculated until we have received your order.

Why don't you accept credit card payment for export orders?
We cannot currently accept online credit card payment for export orders due to the complexity of calculating delivery costs for overseas deliveries. If you wish to pay by credit card, please Contact Us directly so we can arrange payment over the phone.

Technical Problems

My basket or account is not working.
You must have Cookies and Javascript enabled to use our site. Please ensure that you do not have any software products installed that may interfere with Cookies.

What browser does your site need?
We currently only support Microsoft Internet Explorer and AOL (covers 95%+ of all browsers in use). Most other browsers should be able to use the site but we cannot guarantee everything works correctly.

Do I need a broadband or always on connection?
No, our site will work with a normal dial-up connection.

Can I place an order through Autopart or Teccom?
We have not currently integrated our systems with either Autopart or Teccom.

Can we integrate directly with you?
Please Contact Us directly so we can discuss specific requirements.

Special Requirements

I have a special requirement not listed on your site.
Please Contact Us directly so we can investigate further.

Can you carry out repair / reconditioning work?
Our main site in Huddersfield is equiped to deal with all rebuilding and repair work including production of drives/pinions, shafts/armatures, field coils, and stators, as well as complete assembly of starter motors, alternators and dynamos.

Our team of specialists are able to produce bespoke components either from drawing specifications or samples. We also offer a repair and reconditioning service for rare or vintage starters, alternators and dynamos.